Policy Overview
This cancellation policy governs requests to cancel e-Visa applications submitted through the Uzbekistan E-Visa Portal.
Cancellation eligibility depends on the current processing stage of your application. Once an application has been forwarded to the issuing authority, cancellation may not be possible.
Cancellation Eligibility
| Application stage | Cancellation | Fee impact |
|---|---|---|
| Form started — not yet paid | Automatically cancelled; no action needed | No charge |
| Paid — not yet submitted to process | Cancellation permitted | Full refund of all fees |
| Submitted to process — pending | Cancellation request accepted but not guaranteed | Subject to discretion |
| Application approved | Cannot be cancelled | No refund |
| Application denied | Already closed — no cancellation needed | See refund policy |
How to Cancel
- Submit request — Contact us through the contact page with the subject line "Cancellation Request"
- Provide reference — Include your application reference number, applicant full name and email address used during payment
- Confirmation — We will confirm receipt and check the current processing stage within 1–2 business days
- Outcome — You will receive an email confirming whether the cancellation was processed, along with any applicable refund details
Important Notes
- Cancellation requests should be submitted as soon as possible — earlier requests have a higher chance of being processed before process for submission
- A cancelled application does not prevent you from submitting a new application in the future
- If you need to correct information rather than cancel, contact support — minor corrections may be possible without cancellation
- Group applications: each traveller's application must be cancelled individually
- Refunds for cancelled applications follow the timelines described in the refund policy
See also our related service policies.